Refunds are not possible for all transactions where customer is purchasing Crypto Currency. However, in case customer changed his mind and would like to return purchased Crypto Currency Cardbit.io would be able to buy it back based on current market rate minus the service fee for the transaction. In other words, customer can exchange purchased Crypto Currency (i.e. BitCoin) for any existing Digital Currency or Payment Method (i.e. Credit Card payment)
The reason for such policy is the fact that price of Crypto Currency changes constantly thus the value of purchased Crypto Currency on the moment of refund will be different.
Cardbit.io expects the User to contact it using Cardbit.io contact details to resolve any problem or issue related to his/her payments, before the User makes any Chargeback request. This Section does not affect any rights and/or claims, which the User may have against the bank/financial institution.
Cardbit.io will investigate any Chargeback requests made by the User and in response will inform the User’s Issuing Bank whether any Service or Transaction has been cancelled.
Cardbit.io reserves the right to suspend User's account and lock User's Funds during the chargeback investigation procedure.
Any charges, which arise upon processing Refund/Return, shall be borne solely by the User. Such charges will be deducted from the final amount of Refund/Return.
This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by Cardbit.io and in the case of any amendments, Cardbit.io will make an appropriate announcement. The changes will apply after Cardbit.io has given notice.
In case if the User does not wish to accept the revised Refund Policy, he/she should not continue to use Cardbit.io Services. If the User continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy.